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FAQ

Please find below an overview of the most frequently asked questions – We hope to assist you with an answer to your query directly.
However, do not hesitate to contact us by e-mail here in case of further queries.

Product Information

• How much do the-jars cost?
You can find all the information about the prices by entering our webshop here.

• Do Melliris jars have an expiration date?
The honey itself doesn`t expire, in the classic meaning (that is, changing its properties and chemical composition so that human consumption is inadequate and/or dangerous). But due to its properties, it is considered an aliment and the proper laws apply.
That is why Melliris honey has an expiration period of 2 years. The expiration date can be found on every cap.

• What filtration process does Melliris use?
When collecting honey from the hives, there are different environmental particles (strictly from the hive) that end up in the honey itself: bees` wax, bees` residues, etc.
At Melliris, we use bio-textile filters in order to mechanically filter these particles, without interfering in the natural pollen content.

• How many calories does a –Melliris jar contain?
There are 304 kcal in 100 grams of honey, so the 150 grams jar has 456 kcal and 300 grams jar has 912 kcal.
The amount of calories is due mostly to the carbohydrates/sugars content, but please keep in mind that due to the glucose/fructose split and general ratio, the human body benefits much more from honey than any other sugar-based product.

• Do the Melliris jars contain allergens?
None of the Melliris products contains allergens such as gluten, lactose, or nuts. These are 100% allergen free.

• What is the difference between the types of honey?
While having similar chemical composition (except for honeydew/forest honey), the content of pollen and volatile oils give the specific taste and smell of each type of honey. You`ll find more information about honey here.

Orders & order follow up

• How can I order Melliris products ?
You can order Melliris products via our website, www.melliris.com, in the webshop section. If the delivery address is not within our range, please send your order by email at: office@melliris.com

• What are the delivery options?
You can choose between 2different options:
Normal delivery: the order will reach you within 5 working days. If you are unavailable, the company will try to deliver it a second time.
Express delivery: the order will reach you within 2 working days. If you are unavailable, the company will try to deliver it a second time.

• How can I pay for the -products online?
You can only pay with a valid credit card.

• How can I amend or cancel my order?
In order to guarantee that deliveries are made within 2/5 working days, the order is packed and shipped as quickly as possible. If you wish to amend your order, you should email us at: office@melliris.com as quickly as possible. Once an order has been processed, however, Melliris cannot guarantee that amendment or cancellations can be implemented.
If the amendment/cancellation request reaches us after the order has been processed, you will bare the shipping fee of the supplementary delivery (amendment) or of the return of the package (cancellation).

• How long will it take before I receive my order?
You will receive your order according to the delivery type you select; that is in 2 days for express delivery and 5 days for normal delivery.

• What are the shipping costs?
The shipping costs will be calculated at the final step of your order submission, as it depends on the quantity of products and the delivery country. It will be displayed as part of the final cost before you will be asked to submit your payment.

• My package has still not arrived yet. What should I do now?
If you have not received your package after 2/5 working days, you can contact us by email at: office@melliris.com.

• How can I return goods?
Goods can be returned within 10 days from the date of receipt. These goods will be accepted if they are in perfect condition, are in their original packaging and are accompanied by the original invoice.
If the return complies with the above, it will be processed by Melliris within a maximum of 30 days once the package has been received by Melliris. This means that a credit note will be issued and, assuming you have already paid for the goods, a refund will be made.
Please keep your proof of return until it has been fully processed. You are advised to inform Melliris by email that you will be sending a return to us within five working days.

• How can I track my order?
Please email us at office@melliris.com and we will offer you information about your package.

• What should I do if my package is damaged?
If you have received a damaged package, you should email us as quickly as possible at: office@melliris.com.
Product Issue

• I have received damaged/defective products. What should I do?
If you are not satisfied with the quality of the products you have received, we ask you to contact us by email at office@melliris.com . You are advised to have the relevant packaging at hand when you call us. The production codes on the packs allow us to trace the production batch. Please also provide us with as much information as possible about the nature of the damage/defect as this will help us find an effective solution.

Brand & Promotion

• Does Melliris offer organic honey?
Yes, Melliris has a range of products that meet all the requirements of bio certification. It is called Melliris BIO and you can recognize it by the BIO word placed on the front label, the purple colour of the label and the official EU logo on the back label, together with the code of the certification authority.

• How can I recycle my jars?
Melliris is striving to implement its own recycling policy in the near future. But for the moment, please refer to the public authorities in order to get information about public recycling policy.

If your question is not listed please click here to contact Melliris by e-mail.

City honey vs. wild honey

City honey is a modern type of honey, obtained by the bees whose hives have been moved to the city. Many different ecologic organisms sustain this project, that targets both more health for the cities and a warmer, biologically diverse environment for the bees.

In any other aspects, city honey is a regular honey- its properties are the same as those of the honey obtained in the wild/outside cities. Bees produce honey in the same way, no matter where they are.

At Melliris, we choose traditionally obtained honey, as we think it brings us all closer to nature- the source of authentic luxury.

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